| Q: |
What is your turnaround time? |
| A: |
Our normal turnaround is 5 - 10 business days. We make every effort to deliver jobs as soon as possible. |
|
------------------------------------------------------------------------------------------------------------ |
| Q: |
How do I pay for my orders? |
| A: |
We accept most major credit cards. Your invoice total is charged to your card the day that the job is shipped. C.O.D. is available for an additional charge. |
|
------------------------------------------------------------------------------------------------------------- |
| Q: |
How do I submit orders? |
| A: |
We accept Tiff or Jpeg images on CD or DVD, or we can set you up with FTP. We prefer to work right from your order forms. If you don't wish to send your order forms in, please contact us for further instructions. |
|
------------------------------------------------------------------------------------------------------------- |
| Q: |
Do I need any lab forms? |
| A: |
Yes, if it's a volume job like sports or a preschool, we need a job request form along with a team or group log sheet. If it's a portrait, wedding or commercial job, we need a portrait order form. These are available for download on the Forms section of our web site. |
|
------------------------------------------------------------------------------------------------------------- |
| Q: |
How do I assign job numbers to my jobs? |
| A: |
Job numbers are important to our lab to help us communicate with our customers. We need you to create the job number before you send the jobs in. An example of a job number is Studio initials/year/job# created by you/job name. example: fp09105 Huntington North HS |
|
------------------------------------------------------------------------------------------------------------- |
| Q: |
How do I FTP files? |
| A: |
You need to get an FTP account set up with us, by calling or emailing a request. You will need an FTP program (such as CuteFTP or SmartFTP) in order to send the job files. After you have installed the FTP program, give us a call or email us and we can either email you instructions or walk you through it over the phone. |
|
------------------------------------------------------------------------------------------------------------- |
| Q: |
How do I prep digital files? |
| A: |
Digital files must be saved as uncompressed Tiff or Jpeg files. Please, do not color check or crop files. We will color check and crop all files as if they were files going out from our studio. The exception to this would be if the files are to be printed "as is" you need to crop and color check the files yourself. Files also need to be in the SRGB color space, any other color space will cause inconsistancies in printing. If renaming files, they must have three zeros in front of file number. example: 0001.jpg |
|
------------------------------------------------------------------------------------------------------------- |
| Q: |
How do I view the forms on the Forms page? |
| A: |
Give us a call or you can email us to receive your User Name and Password.
|
|
------------------------------------------------------------------------------------------------------------- |
